Pia Bella Hotel Review - 124 of 149 Reviews

Pia Bella is in an excellent location and has lovely grounds. It is kept very clean. Majority of staff are very friendly but some seem to have become complacent toward tourists. We stayed at this hotel 6 years ago in a standard room and were pleased with everything, so we decided to return but treat ourselves to a de-luxe room. The only difference was that the room was a little larger and we did have a better view. When we arrived, one of the balcony chairs was broke, we reported it and it was replaced the next morning. No glass to put toothbrush in, reported, but ended up using glass that should have been for drink in room. Towel rail was wobbly and air conditioning did not work properly. The fan blade was missing so air was not properly circulated through the room, it did not blow out very cool air. We had to report this 3 times before they looked at the unit, and although the temperature said 16degrees, they told us it was set to warm air. We had to leave it switched on constantly and they never replaced fan blade. Also, got fed up of requesting coffee for room and went to corner shop to buy some. Very disappointed. Felt that staff did not listen to our or take our complaints seriously. Will find somewhere else to stay next time.

Liked — location
Disliked — state of bedroom

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